Senior wfm planner & capacity lead

WNS is looking for a dedicated WFM Resource Planner based in Umhlanga Rocks, South Africa. The ideal candidate will ensure optimal agent scheduling and performance according to forecasted call volumes.

Responsibilities include managing real-time analytics, forecasting, and conducting performance analysis to maintain service levels. A background in WFM and experience with Aspect systems is essential. Additional benefits include travel opportunities and evening shifts. #J-18808-Ljbffr