Senior UX Designer — End-to-End GovTech Experience

What you will be working on

As a Senior UX Designer supporting MSF’s Social Support Group’s (SSG) product portfolio, you will lead end-to-end user experience work across Rehabilitation and Protection. You will set the design direction, drive discovery and research and translate insights into clear, testable solutions, working in close partnership with Product Managers, engineers and business stakeholders to move products from problem to outcome.

Discovery & User Research

• Plan and lead discovery activities (interviews, workshops, surveys, usability tests) to understand user needs and pain points
• Conduct and oversee moderated and unmoderated research; capture evidence-based findings
• Synthesise research into sharp insights, problem statements, and opportunity areas that directly shape product direction and prioritisation
• Lead the analysis of research findings and communicate them persuasively to stakeholders at all leve...