Senior Technical Consultant 2080

User Experience Researchers Pte.Ltd • cyberjaya, selangor • Posted June 11, 2026

About the Role

Key Responsibilities:

  • Own the end-to-end document extraction lifecycle, from onboarding and configuration through UAT to production support.
  • Conduct requirement analysis for field-level data extraction across various document types (e.g., invoices, booking documents, customs forms).
  • Perform issue triage and root cause analysis, identifying whether issues stem from prompts, data quality, or system/integration gaps.
  • Coordinate with cross-functional stakeholders (Business, Vendors, IT) to ensure smooth onboarding and maintain production stability.
  • Manage User Acceptance Testing (UAT), including issue tracking, validation, and ensuring extraction accuracy meets defined standards.
  • Define and maintain processes, including onboarding playbooks, validation frameworks, and support runbooks.
  • Handle country- or customer-specific variations (e.g., NL / Medtronic scenarios) while aligning with global solutions.