Senior Tech Support Lead (L2) — Production & ITIL

IBM is looking for a Senior Technical Support Professional in Hursley, England. This role involves managing complex production support tasks and leading ITIL incident management activities. Ideal candidates should hold a Bachelor's Degree and have masterful skills in Netcool, PowerShell, and SQL among others. The position emphasizes mentoring junior team members and collaboration with stakeholders. Benefits include flexible working options, 25 days of holiday, and private medical cover.
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