About the Role
Key Responsibilities:
Provide Tier 2 support for ViewPoint, resolving functional and configuration‑related incidents escalated from Tier 1Act as a key escalation point for complex ViewPoint functionality issuesTroubleshoot issues related to configuration, permissions, workflows, and user experienceManage incidents through to resolution, ensuring clear communication with stakeholdersMaintain a deep understanding of ViewPoint functionality, modules, workflows, and business use casesAdvise business users on best practices for using ViewPoint effectivelyTranslate business requirements into appropriate application configuration and usage patternsSupport functional testing and validation during changes, upgrades, and new feature adoptionConfigure and maintain ViewPoint settings in line with business and operational requirementsAssess configuration changes for risk, impact, and alignment ...