Senior Support Specialist for Photographers

Support a thriving community of photographers as a Senior Customer Support Specialist at Pixieset. Drive excellence in service while resolving complex technical issues.
This role emphasizes strong troubleshooting skills and a commitment to customer satisfaction. By mentoring team members and improving processes, you will help elevate the overall support experience. Your expertise will be crucial in nurturing a community of over 1.5 million users who depend on Pixieset daily.
Key Responsibilities:
• Efficiently tackle customer inquiries via email and chat
• Serve as a resource for technical troubleshooting
• Foster cross-team collaboration for product quality
• Produce and refine internal support documentation
• Identify opportunities for enhancing the user experience
Requirements:
• 3+ years of experience in customer service/support
• Background in peer mentorship is essential
• Advanced communication and content creation skills
• Strong analytical a...