Senior Support Engineer

Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems. On call for problem determination and resolution. Acts as a project coordinator with other programming or systems staff for special projects. May advise on organizational, procedural, and work-flow plans, methods and procedures analysis. May analyze the results of monitoring the scheduli...