Senior Staff IT Business Analyst – CRM

Job Description

We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem‑solving capabilities.

Key Responsibilities

Business Engagement and Project Management

• Communicates effectively with end‑users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training.
• Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members.
• Facilitates business/functional requirement gathering, design, architectural/integration awareness, review, approval and sign‑off sessions.
• Support month end and quarter end activities.

Technical Expertise

• I...