Senior Staff Consultant (Business Analyst - Service cloud, Field Service Lightning)

Requirements

• Experience : 7.5 Years
• Proven experience as a Business Analyst, with a strong focus on Service Cloud platforms and field service operations.
• Deep expertise in end-to-end (E2E) service processes, specifically including visit preparation, on-site execution, installed base management, lead generation, report generation, and visit debrief/closure.
• Strong understanding of data flows and system integrations, with the ability to map dependencies between Service Representatives and other roles such as Planners, Customer Service Hub agents, and Data Stewards.
• Hands-on experience with field service tools and applications, including BFS, ServiceMax Go, OnSite, and IB Collection apps.
• Knowledge of integration points between ServiceMax and other enterprise platforms (e.g., mySchneider, CRM, ERP).
• Familiarity with AI-driven process design (e.g.,