Senior Specialist – Technical Support

Hubstaff • Dubai, Dubai • Posted June 14, 2026

About the Role

Mercans is seeking a Senior Technical Support Specialist to provide advanced L2/L3 technical support, manage IT operations and assets, oversee SaaS platforms, drive process improvements, ensure security and compliance, and support a globally distributed workforce. The role works closely with Cybersecurity, Compliance (QCRM), HR, Finance, Legal, and Operations teams while mentoring junior IT staff.

IT Operations & Service Management

  • Manage IT support for a global remote workforce.

  • Analyze support trends and implement process improvements and automation.

  • Support deployment and maintenance of IT tools and SaaS platforms.

  • Collaborate with HR, Payroll, Finance, Legal, Security, and Compliance teams.

    • Advanced Technical Support

  • Serve as escalation point for complex hardware, software, SaaS, and network issues.

  • Resolve critical incidents and minimize business disruption.

  • Identify and reme...