Senior Service Manager
Alight • UP, IN • Posted June 24, 2026
About the Role
**Senior Service Manager (SSM)**
**Key Expectations**
+ Own overall performance of the team and ensure delivery of agreed client outcomes.
+ Consistently meet or exceed internal and client Service Level Agreements (SLAs).
+ Drive high standards of service delivery through effective planning, execution, and monitoring.
+ Proactively manage risks, escalations, and mitigation plans to ensure uninterrupted delivery.
+ Build a sustainable delivery model with strong focus on quality, efficiency, and client satisfaction.
+ Lead, coach, and develop team members to drive performance, engagement, and growth.
**Required Skills**
+ Strong people management and leadership capabilities.
+ Proven experience in operations and/or technology delivery environments.
+ Strong stakeholder and client management skills.
+ Ability to plan, monitor, and optimize resources based on demand and business priorities.
+ Strong analytical, problem-solving,...
**Key Expectations**
+ Own overall performance of the team and ensure delivery of agreed client outcomes.
+ Consistently meet or exceed internal and client Service Level Agreements (SLAs).
+ Drive high standards of service delivery through effective planning, execution, and monitoring.
+ Proactively manage risks, escalations, and mitigation plans to ensure uninterrupted delivery.
+ Build a sustainable delivery model with strong focus on quality, efficiency, and client satisfaction.
+ Lead, coach, and develop team members to drive performance, engagement, and growth.
**Required Skills**
+ Strong people management and leadership capabilities.
+ Proven experience in operations and/or technology delivery environments.
+ Strong stakeholder and client management skills.
+ Ability to plan, monitor, and optimize resources based on demand and business priorities.
+ Strong analytical, problem-solving,...