About the Role
Job responsibilities
Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments.Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement.Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions.Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication.Support service transition activities, including onboarding new applications, systems, and operational processes.Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools.Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management.Identify and ...