Senior Quality Specialist - BPO, Onsite Coaching & Audits

A staffing solutions company is seeking a Senior Associate Quality Specialist to join their BGC Taguig team. The ideal candidate will execute transaction monitoring, provide coaching to agents, and perform process audits to ensure compliance with established standards. Candidates should have a Bachelor's degree and 2-3 years of experience in the BPO industry, particularly within quality assurance. This role requires strong analytical skills and the ability to work effectively both independently and collaboratively in an onsite environment.
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