Senior Quality Engineer - Customer Satisfaction

Sr. Engineer - Quality & CS The Quality Engineer is expected to adhere to all safety rules and procedures • The Quality Engineer is expected to report any unsafe condition or absence of any protective device immediately to their supervisor/Manager/Cell leader • Quick response to customer concerns/complaints • Conduct QRQC workshops to identify root cause of customer complaints, define corrective actions involving the CFT and their effective implementation within the target date as per customer specific requirements. • Horizontal deployment of corrective actions for similar products or product lines • Ensuring the compliance of customer specific requirements. • Conduct periodic corrective action effectiveness verification audits. • Provide trainings to operators/staffs on lessons learnt from previous quality issues and customer complaints. Internal • Conduct daily morning QRQC meetings to address any potential quality concern at customer end or chronic internal quality issues • Conduct ...