Senior Product Manager, Conversational AI for Customer Service (f/m/d)
AUTO1 Group • Berlin, Berlin • Posted June 14, 2026
About the Role
Job Description
Qualifications
- Lead the international roll-out, expansion and continuous improvement of our AI (voice) bots to significantly enhance customer service efficiency and quality.
- Scale and optimize our AI chatbots, ensuring its successful deployment across international markets.
- Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
- Enable AUTO1 group’s tech-teams to deploy conversational AI solutions for their customer touch points
- Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
- Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay current with industry trends and advancements in conversational AI and telephony services.
Qualifications
- At least 5 years of experience in product management, and a pr...