Senior Operations Support Specialist
Acosta Group • St Louis, MO • Posted June 03, 2026
About the Role
**DESCRIPTION**
Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.
**RESPONSIBILITIES**
+ Chooses grades that may affect the field merchandisers’ scorecards.
+ Completes “Quality Checks” on new jobs/actions.
+ Answers phone calls with professional phone etiquette as well as chats, text, & emails.
+ Provides Walmart Volt software administration.
+ Provides Premium 360, onboarding, and eLearning support
+ Documents issues with proper grammar and spelling.
+ Emails internal business partners from Client Accounts, Field Operations, HR, P...
Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.
**RESPONSIBILITIES**
+ Chooses grades that may affect the field merchandisers’ scorecards.
+ Completes “Quality Checks” on new jobs/actions.
+ Answers phone calls with professional phone etiquette as well as chats, text, & emails.
+ Provides Walmart Volt software administration.
+ Provides Premium 360, onboarding, and eLearning support
+ Documents issues with proper grammar and spelling.
+ Emails internal business partners from Client Accounts, Field Operations, HR, P...