Senior Operations Manager

Qualifications:

• Bachelor's degree

• 2-3 years experience as a Senior Operations Manager

• Should have leadership experience handling US Healthcare account

• Willing to work in Iloilo City

Job Description Summar

yDUTIES & RESPONSIBILITIES

:
Operations Management Functio

n:• Monitor daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or report

s.• Work with Operations Manager to administer program and implement both client and in-house polic

y.• Ensure that operations are being managed accordingly on a day-to-day basi

s.• Attend client meeting on a weekly basis or as needed to discuss the program performance based on the key operational metric

s.• Interface with client during visits, do presentation regarding p...