Senior Operations Analyst, Business Intelligence
Cook Medical • Bloomington, IN • Posted July 01, 2026
About the Role
Overview
The Senior Operations Analyst, Business Intelligence is a subject-matter expert responsible for the stability, reliability and continuous improvement of enterprise BI products across company BI platforms. The role leads complex incident resolution, drives root-cause analysis and proactively improves BI Operations processes, standards and BI product and platform health. This role acts as a technical authority within BI Operations and a key escalation point between end users, analytics teams, data engineering, and platform teams.
Responsibilities
Technical support and Issue resolution
+ Act as next-level escalation point for complex BI incidents across Power BI and SAP Business Objects.
+ Owns end-to-end resolution of critical production incidents, including stakeholder engagement and communication.
+ Leads in-depth root-cause analysis of recurring data refresh, performance and access-related issues...
The Senior Operations Analyst, Business Intelligence is a subject-matter expert responsible for the stability, reliability and continuous improvement of enterprise BI products across company BI platforms. The role leads complex incident resolution, drives root-cause analysis and proactively improves BI Operations processes, standards and BI product and platform health. This role acts as a technical authority within BI Operations and a key escalation point between end users, analytics teams, data engineering, and platform teams.
Responsibilities
Technical support and Issue resolution
+ Act as next-level escalation point for complex BI incidents across Power BI and SAP Business Objects.
+ Owns end-to-end resolution of critical production incidents, including stakeholder engagement and communication.
+ Leads in-depth root-cause analysis of recurring data refresh, performance and access-related issues...