Senior Officer - Staff Accommodation Relations

Job Description

Establish and maintain harmonious working relationships between all customers and the organization, specifically by handling customer complaints and concerns and reaching mutually satisfactory resolutions.

Core Responsibilities

• Contribute to the development of One Stop Shop processes and procedure improvements to ensure the delivery of world-class service to customers.
• Assist to resolve day-to-day operational issues related to internal and external customer relations.
• Stay up to date on the services and the associated processes (including rules and regulations) offered by Communities Affairs.
• Provide the necessary support to educate customers on the required information and the importance of accuracy, while explaining the rules and regulations governing different services.
• Maintain a high level of quality interaction with customers throughout the entire customer service process/journey.