Senior Officer - Pre-Authorisation and Minor Claims

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

•Handle and assess minor and pre-authorization claims within delegated authority, ensuring compliance with SLAs, policy terms, and medical guidelines.

• Participate in UAT script reviews and ad hoc projects.

Handle minor or pre-authorization claims, issue GL within authority limit and refer larger claims to senior assessor for approval.

Perform claims investigation where necessary.
- perform checker role under the maker and checker framework.

Handle enquiries and complaints from customers, a...