Senior Officer, Medical Service

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About the Role

• Assess and settle group health insurance claims arising from policies in force
• Make recommendations on policies and guidelines to group health insurance claims
• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
• Process all group health insurance claims documents timely
• Answer inquires relating to claims processing

Responsibilities:

Handle enquires from internal & external customers, provide solutions and information within standard turnaround time

Manage dispute and complaint related to network service in accordance with the established procedures and guidelines

Maintain update of network system and its administration

Collaborate with operation t...