Senior Officer, Customer Service

First Abu Dhabi Bank • abu dhabi, abu dhabi emirate • Posted June 22, 2026

About the Role

Job Title Senior Officer, Customer Service 
Location & Work Arrangement Abu Dhabi • Onsite 
Job Summary / Introduction Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner. 
Key Responsibilities Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives. 
Ensure processing error free transactions in a timely manner. 
Encourage the customer to use the digital platforms (NHL App) to improve service efficiency/experience and educate the customer how to use the APP. 
Receive and process customer requests within the predefined timelines. 
Generate leads/referrals from NHL walk-in customers and route to Islamic branches. 

        
    