Senior Officer | Compliance & Process | E-commerce Operations

We are looking for a Senior Officer – Compliance & Process to join our Ecommerce Operations team. This role is ideal for someone who thrives in a fast-paced fulfilment or q-commerce environment and enjoys turning operational standards into measurable business results.

You will own the end-to-end lifecycle of SOPs, training, compliance, and process improvement while partnering with operations leaders to drive consistency, quality, and continuous improvement across multiple sites.

Key Responsibilities

• Develop, maintain, and update operational SOPs.
• Design and deliver training programs for operations teams.
• Conduct compliance audits and follow up on corrective actions.
• Identify process improvement opportunities and support Lean/Six Sigma initiatives.
• Perform root cause analysis and implement effective solutions.
• Monitor quality and compliance through reports and dashboards.
• Wo...