Senior Officer- Complaints Management (Emiratized Al Ain )

To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit motivation and friendly environment with all customer and Colleagues.

Specific Job Accountability

• Handle customer service issues complaints/grievances with respect to product service billing of FAB and any other category
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure adherence of policies and procedures
• Maintains customer records by upda...