Senior Officer - Claims payment pre-authorisation

Prudential plc • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 03, 2026

About the Role

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Assess cases with main focus in major/ minor claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.
  • Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
  •  Prepare and check decline / after investigation letters
  • Approve clean Claims (including cross checking benefit calculations, f...