Senior Manager/ Vice President, Information System & Technology, United Kingdom

Mapletree • London, England • Posted June 24, 2026

About the Role

The Role

To lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team, and administrative oversight of Corporate IT network and system resources based in London. This role requires strategic leadership, operational excellence, and a strong understanding of enterprise IT service delivery

Job Responsibilities


1. Entrata Application Service Management

  • Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction.

  • Oversee application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination.

  • Define and implement service level agreements (SLAs), KPIs, and continuous improvement initiatives.

  • Collaborate with business stakeholders to align application capabilities with operational needs.

    • 2. End User Suppo...