Senior Manager – Technical Support Engineering, EMEA

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

This is a newly created leadership role, bringing together nCino’s Support Services across our full product suite — Commercial and Corporate Lending, Mortgage Lending, Smart Solutions, CLM, and AI & Integrations.

As Senior Manager, you will lead a high-performing team of Support Managers and Technical Engineers, driving exceptional customer outcomes across all nCino solution lines. You will own customer satisfaction, set the standard for technical issue resolution, and champion continuous improvement across support processes and practices.

This role demands technical depth, people leadership, and strategic vision — and offers a genuine opportunity to shape how nCino supports its EMEA customers at scale.

Key Responsibilities

Maintain deep knowledge of nCino’s solution lines, including architecture, integration points, and common techn...