Senior Manager, Payments Process

Responsibilities

• Lead end-to-end process design, optimization, and performance management across critical, regulated operations.
• Translate complex operational activity, risk drivers, and performance data into clear, executive-ready insights that support decision-making at the senior leadership and enterprise levels.
• Own and evolve process health metrics, SLAs, and control monitoring to ensure transparency, accountability, and regulatory alignment.
• Identify and advance strategic improvement opportunities, including new ways of working and productivity enhancements, while ensuring compliance with enterprise risk and control standards.
• Partner with business, technology, risk, compliance, and audit teams to deliver change sustainably and at scale.
• Provide leadership, coaching, and direction to a high-performing team.
• Foster a culture aligned with BMO purpose and values, and role model these values in all acti...