Senior Manager General Service

A career as a Senior Manager at National Bank Independent Network means acting as a senior leader accountable for the end ‑ to ‑ end delivery, stability, and evolution of NBIN’s General Service function. This role allows you to have a positive impact on the organization thanks to your ability to lead teams, modernize processes, manage risk, and continuously improve service delivery in a regulated environment.

NBIN delivers servicing expertise at scale while supporting advisors and firms through ongoing change and growth. This role balances strategic leadership with day ‑ to ‑ day operational execution to support current and future business needs.

Your role

• Lead a General Service team of employees and a Team lead by setting clear expectations, developing capabilities, and fostering accountability and engagement
• Design, evolve, and oversee service delivery to ensure consistent, accurate, and timely resolution of inquiries related to adminis...