Senior Manager, Fraud & Claims Quality Control (QC)
Citizens • Johnston, RI • Posted June 29, 2026
About the Role
Description
The Senior Manager, Fraud & Claims Quality Control (QC) is responsible for the end-to-end leadership, strategy, and execution of the Fraud & Claims QC program. This role provides oversight of quality control frameworks, ensuring alignment with regulatory requirements, risk management standards, and business objectives.
This leader is accountable for driving a robust, forward-looking QC program that not only identifies risk but shapes operational improvements, enhances control effectiveness, and enables better business outcomes. The role requires a strong people leader with deep Fraud and Claims expertise, exceptional attention to detail, and the ability to lead through change in a complex, evolving environment.
Key Responsibilities
Program Leadership & Strategic Oversight
+ Own and continuously evolve the Fraud & Claims QC program strategy, including frameworks, methodologies, and governance
+ Establish and maintain ente...
The Senior Manager, Fraud & Claims Quality Control (QC) is responsible for the end-to-end leadership, strategy, and execution of the Fraud & Claims QC program. This role provides oversight of quality control frameworks, ensuring alignment with regulatory requirements, risk management standards, and business objectives.
This leader is accountable for driving a robust, forward-looking QC program that not only identifies risk but shapes operational improvements, enhances control effectiveness, and enables better business outcomes. The role requires a strong people leader with deep Fraud and Claims expertise, exceptional attention to detail, and the ability to lead through change in a complex, evolving environment.
Key Responsibilities
Program Leadership & Strategic Oversight
+ Own and continuously evolve the Fraud & Claims QC program strategy, including frameworks, methodologies, and governance
+ Establish and maintain ente...