Senior manager: existing customer management

Woolworths Financial Services | Full time

Senior Manager: Existing Customer Management

Cape Town, South Africa | Posted on 05/18/2026

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths Store Card andoffering value-addedservices including credit cards, personal loans and short-terminsurance as well as life insurance linked to otherproducts.

Job Description

MAIN PURPOSE

The Existing Customer Management Lead is responsible for driving growth across WFS through acquisition, cross‑sell, spend optimisation, credit advances, and limit increases. The role leads the development of customer‑level data and insights to strengthen marketing and analytics capabilities and enable targeted, effective customer engagement. It is accountable to deliver a customer‑centric Existing Customer Management capability, integrated a...