Senior Manager Customer Success Management

We are seeking a highly skilled SW Customer Succes Manager who will be accountable for ensuring the success and satisfaction of our Retail customers by understanding the customers business models, success strategy and operational needs. Ensures building strong relationships, identifying synergies and opportunities for growth and profit, proactively addressing any concerns or challenges they may face to ensure customers are getting the most value from our solution.

Works with the Account Management to jointly grow the business while maximizing gross profit and gross margin. Acts as a key member of the Account team and is the primary point of contact for our Software customers, developing long-term relationships and trust with key stakeholders and transform those relationships into significant mutual value creation, such as account growth and increase of value-in-use.

Supervises and coordinates complex SW project implementations as well as high-scale deployment processes a...