Senior Manager, Customer Experience Design

Position Title: Senior Manager, Customer Experience Design

Department / Functional Area: Regional Marketing

Reports to: CoE Customer Experience Design Lead

Work Location: KL, Malaysia

Geographical Responsibilities: Across Asia

Roles

The Senior Manager, Customer Experience Designer plays a pivotal role in shaping regional UX standards across nine markets. This role supports markets both directly and indirectly in delivering best‑in‑class digital experiences through a data‑ and insight‑driven design approach.

Responsibilities

Design (70%)

• Standardize user flows for implementation across multiple markets with minimal modifications by understanding local requirements and aligning regional and market needs
• Lead optimization of assigned user flows to achieve measurement targets
• Proactively engage CX Analysts and leverage data to resolve issues ...