Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)
Western Union • Sydney, New South Wales • Posted June 14, 2026
About the Role
Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) – Sydney, Australia
The Senior Manager – Change Lead (Customer Due Diligence) is responsible for leading end-to-end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms.
The role will act as the primary subject matter expert in driving the design, implementation, and embedment of AML/CTF processes and controls, with a particular focus on CDD, including initial CDD, ongoing CDD and enhanced CDD. This will enable the organization to successfully deliver products that are regulatory aligned, operationally effective, defensible to regulators and sustainable over time.
The role will include the establishment of appropriate governance, documentation, and stakeholder engagement frameworks, while working closely with other risk, compliance, business and technology teams to design and integ...