Senior Manager / Associate Director, Customer Relations

Manulife • Hong Kong, Hong Kong • Posted June 25, 2026

About the Role

This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.

Position Responsibilities:

  • Support the servicing team in reviewing and improving service efficiency and effectiveness across customer relations, education, and member engagement
  • Conduct ongoing evaluations to identify service gaps, improvement opportunities, and practical enhancement actions
  • Assess the effectiveness of member education programmes and customer campaigns, and recommend next steps or refinements
  • Develop Excel‑based analysis and reporting to support service reviews, programme evaluation, and management discussions
  • Translate findings into clear, actionable recommendations that support service uplift and bet...