Senior Journey Owner

Old Mutual • Cape Town, Western Cape • Posted July 12, 2026

About the Role

Description

As Journey Owner, you will be responsible for designing, optimizing, and managing the customer journey across various touchpoints and channels to ensure a seamless and positive experience for customers/advisor. You will work closely with cross-functional teams, including marketing, sales, product, customer support, and IT, to align strategies and initiatives that support the overall customer journey.

REGULATORY SCOPE:

  • High- critically in terms compliance with regulations as well as high impact of any regulatory change which requires process and con trol changes

    • PRODUCT SPAN:

  • High: In-depth knowledge and understanding of products across life, risk and investment industry

    • PEOPLE LEADERSHIP:

  • Collaborate with cross-functional teams to develop and implement strategies to enhance the customer experience.

  • Define key performance indicators (KPIs) to measure the effectivene...