Senior ITSM & Atlassian CI/CD Specialist

Job Purpose

• Involve in projects related to regional IT Service Management system in line with company goals & objectives.
• Performs CI/CD administrator role within Atlassian platform.
• Analyses process gaps and introduces process improvements within Atlassian.
• Coordinate CI/CD related activities within the team to ensure timely closure of tickets assigned.
• Works independently to complete assigned tasks.
• Works closely with internal and external stakeholders to discuss system challenges and propose creative solutions.
• Builds and manages relationships between internal and external stakeholders.

Job Responsibilities

• Responsible for delivery of Atlassian related projects within the agreed KPIs.
• Execute and deliver tasks within the agreed timeframe, with minimum supervision.
• Ensure timely closure of all CI/CD related tickets with minimum/zero escalations.
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