Senior IT Systems Analyst, Contact Center Technology & Operations

Job Description

Title: Senior IT Systems Analyst, Contact Center Technology & Operations

We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and support new feature processes for Contact Center Operations and Technology Enablement. A firm knowledge of Genesys Cloud Platform and Dynamics 365 is essential to align platform capabilities with business needs.

Key Responsibilities:

• Collaborate with the product owner and business stakeholders to define the project charter, vision, and roadmap.


• Develop and maintain the product backlog, including epics, features, a...