Senior IT Support Technician

We are looking for a Senior IT Support Technician to join our in-house IT team. This is a hands‑on role supporting the day‑to‑day delivery of IT services across the firm while also contributing to infrastructure improvements and ongoing projects.

You will work closely with the IT Manager to ensure systems are reliable, secure, and fit for purpose, while providing a high standard of support to staff across all departments.

This is an excellent opportunity for someone who enjoys a varied role, combining user support, infrastructure work, and project involvement.

Key Responsibilities

User Support & Service Delivery

• Provide first and second line support across hardware, software, and core business systems
• Support Remote Desktop and VPN access for remote users
• Troubleshoot and resolve issues efficiently, taking ownership through to resolution
• Maintain clear documentation and contribute to user guides where n...