Senior IT Service Expert (Tenant) (m/f/d)

Riverty • Charlottenburg-Wilmersdorf, Berlin • Posted June 16, 2026

About the Role

Everything we do, starts with you. Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.
Riverty. Reassuringly Boring. 




We are looking for 
Senior IT Service Expert (Tenant) (m/f/d) (unlimited, full-time)
flexible working conditions available. Join our team at our location in Berlin, Baden-Baden, and Verl. 
 
Key Responsibilities:

  • Leading and driving service excellence across incident management, access control, stakeholder engagement, and continuous process improvement.

  • Ensuring high-quality service delivery by maintaining structured documentation and supporting strategic initiatives across the tenant environment.

  • Optimizing IT service processes, maintain a structured CMDB, and analyze service metrics to drive continuous improvement.

  • Acting as the primary contact for stakeholders regarding service performance, ensuring a...