Senior Incident & Problem Management Leader

Infrasoft Technologies Limited is seeking a skilled Incident/Problem Manager in Singapore. The role mandates a minimum of 6 years of IT Service Management experience, leading the Problem Management function to enhance service reliability through effective root cause analysis and collaboration.

The ideal candidate should be proficient in methodologies like 5 Whys and Ishikawa, with a commitment to ITIL 4 protocols. This opportunity emphasizes continuous improvement and mentorship within the organization.