Senior Incident Manager, Prime Video
Amazon • Seattle, WA • Posted June 10, 2026
About the Role
Description
Prime Video is searching for a Senior Incident Manager. This senior-level incident management role is responsible for leading the incident response function for Prime Video's video-on-demand platform. The key responsibilities include:
- Defining the strategy and operating model for the incident response team to minimize the duration and severity of customer-impacting incidents.
- Leveraging technical expertise to develop the vision for incident management tooling and capabilities to improve observability and triage.
- Owning operational metrics and goals for incident response quality, and fostering a culture of continuous improvement.
- Directly managing high-severity incidents, coordinating cross-functional teams, and driving resolution for complex/ambiguous issues.
- Serving as the point of escalation for critical customer issues, and building relationships with incident response teams across Amazon.
- Educating lea...
Prime Video is searching for a Senior Incident Manager. This senior-level incident management role is responsible for leading the incident response function for Prime Video's video-on-demand platform. The key responsibilities include:
- Defining the strategy and operating model for the incident response team to minimize the duration and severity of customer-impacting incidents.
- Leveraging technical expertise to develop the vision for incident management tooling and capabilities to improve observability and triage.
- Owning operational metrics and goals for incident response quality, and fostering a culture of continuous improvement.
- Directly managing high-severity incidents, coordinating cross-functional teams, and driving resolution for complex/ambiguous issues.
- Serving as the point of escalation for critical customer issues, and building relationships with incident response teams across Amazon.
- Educating lea...