Senior Hotel Experience Host

WHAT YOU NEED Minimum 2 years' guest relations or front office experience within a 4 or 5-star hotel environment . - Diploma or certificate in Hospitality Management advantageous. - Strong knowledge of guest service, VIP hosting, and complaint handling. - Proficiency in Opera PMS and Microsoft Office. - Excellent interpersonal and communication skills with a guest-centric approach. - Professional presentation and confidence when interacting with high-profile guests. - Strong organisational, multitasking, and problem-solving abilities. - Availability to work flexible hours, including evenings, weekends, and public holidays. THE ROLE Act as the main point of contact for guests, ensuring a seamless and personalised experience from arrival to departure. - Anticipate guest needs and provide personalised assistance, recommendations, and solutions. - Handle guest queries, feedback, and complaints professionally while ensuring effective service recovery. - Coordinate VIP arrivals, special occa...