Senior Escalations Analyst: End-to-End Resolution Expert

Accenture Southeast Asia • kuala lumpur, kuala lumpur • Posted June 09, 2026

About the Role

Accenture Southeast Asia is looking for an Escalations Management Senior Analyst in Kuala Lumpur, Malaysia. This role involves handling customer escalations, ensuring high standards of service, and conducting root cause analyses. Candidates should have 1-3 years of experience in customer support and excellent communication skills. A proactive and organized individual who thrives in a fast-paced environment will excel in this position. The role offers opportunities for career growth within a dynamic and supportive work culture.
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