Senior Enterprise Customer Success Manager

Job Summary

We are seeking a Senior Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-impact enterprise customers. In this role, you will guide organizations through onboarding, drive adoption across teams, and ensure they achieve measurable outcomes and long-term success with our solutions.

As a Senior CSM, you will engage with both operational and executive stakeholders, design strategic success plans, and act as a trusted advisor to help customers realize maximum value. You will also play a key role in shaping best practices across the CS organization, supporting cross-functional initiatives, and mentoring CSMs.

This position is ideal for someone who excels in customer advocacy, strategic problem-solving, and relationship-building at scale.

Responsibilities

Customer Strategy & Value Delivery

• Develop and execute comprehensive success plans aligning products and solutions w...