Senior Engineering Manager (AI/ML)

Zendesk • singapore, singapore • Posted June 18, 2026

About the Role

At Zendesk, we are committed to building software that delivers seamless experiences to our customers. We are on the lookout for a visionary Senior Engineering Manager to lead our Agent Workspace Performance & Diagnostics Engineering Team in Singapore. This role is not just about managing a team; it's about steering innovative projects in machine learning and artificial intelligence from the ground up.

What you’ll be doing

As the Senior Engineering Manager, you'll be at the helm of a team of skilled developers, driving the creation of innovative products that leverage AI and machine learning. Your leadership will be pivotal in redefining complex technical ideas into tangible solutions that improve Zendesk's offerings.

  • Lead Product Innovation: Spearhead the development of new products in machine learning, AI, and related fields, from inception to production deployment.
  • Performance Engineering: Drive the team to deliver outstanding application p...