Senior Engineer
Cloudify.Asia • kuala lumpur, kuala lumpur • Posted June 24, 2026
About the Role
Responsibilities
- In charge of Support Operations and maintaining good rapport with the customers.
- Ensure all SLA are met effectively giving good customer experience.
- Ensure Preventive Maintenance are carried out according to schedule for all customers.
- Monitor and resolve issues with customer systems
- Maintain a 90% customer satisfaction rating
- Guide and coach technical team members to achieve objectives
- Participate in internal projects for next generation solutions
- Undergo constant le...