Senior Director, US Employer Operations - Head of Medical Call Centers

The Senior Director, Head of Medical Call Centers, provides enterprise leadership for The Cigna Group's U.S. Employer Medical Customer Service organization, overseeing the strategic direction, operational performance, and transformation agenda across all medical service lines. This executive leader is accountable for an organization of 1,300+ direct and indirect team members, supporting more than 16 million customers, managing annual call volumes exceeding 10 million interactions, overseeing $40 million in performance guarantee commitments, and stewarding a $60 million operating budget.

This role serves as a critical leader in advancing The Cigna Group's commitment to delivering exceptional healthcare experiences by driving operational excellence, innovation, quality, and customer-centric outcomes at scale. The position partners extensively with enterprise leaders across Operations, Technology, Product, Finance, Human Resources, Sales, and Service organizations to define and e...