Senior CX Strategy & Transformation Advisor

Genesys is seeking a Principal CX Advisory Consultant in Santiago, Chile, to drive digital and AI strategies vital for CCaaS transformation programs. This role focuses on guiding best practices in customer experience (CX) and employee experience (EX) while managing organizational change.

The ideal candidate will engage with key stakeholders, understand business challenges, and deliver innovative solutions to enhance customer engagement. Join Genesys and be part of revolutionizing customer experience.