Senior Customer Technical Manager (Hiring Immediately)

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we dont take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities

• Own the portfolio of worldwide eGain customers as the primary technical point of contact
• Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product
• Coach and guide Customer Technical Analysts on customer issue tracking, escalation handling, and technical communication
• Track and identify adoption gaps
• Collaborate wi...